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Answering Service - Quality Is Our Specialty

Telephone Answering Services

CW Communications offers the following telephone answering services.

Agent Answering
CW Communications’s agent answering service provides you with professional representation using a combination of highly trained telephone agents and state of the art computer telephony integration software.

Medical Answering
CW Communications’s answering service offers individualized custom plans designed to streamline a pathway of communications between you, your patients and the facilities you represent.

CW Communications’s answering service has developed a teleservice designed to assist the busy medical practice, no matter what size.

Commercial Emergency Dispatch
CW Communications’s answering service has developed a process for expediting emergency messages. Utilizing a combination of automated call routing and agent answering services, CW Communications is able to document, then dispatch your emergency calls promptly and accurately in the most cost effective manner.

Disaster Back-up Service
CW Communications’s answering service offers a central telecommunication safe harbor for companies who may be required to maintain 24/7 up time. Being located in California allows CW Communications’s clients to possess answering reliability during any type of emergency situation.

Web Enhanced Applications
CW Communications’s answering service is a proactive leader in developing innovative technologies that enhance telecommunication processes. Our Web Based Applications allow our clients to manage their own on call scheduling, messaging and dispatching protocol via the internet, in real time.

Order Entry - E Commerce Services
CW Communications offers agent driven web based order entry and ecommerce solutions to fit all types of business and services. Our state of the art telephony equipment can easily integrate to any customer data base or website allowing real time order processing and customer service support staffing.

Ad Response
CW Communications offers agent driven response services designed to capture sales leads, obtain data requirements and track advertisement responses. By utilizing our message identification programs, we are able to uniquely identify each call answered and instantaneously capture caller identification.

Virtual Reception Service
CW Communications’s virtual receptionist service offers the appearance of personalized office staff without the expense of having an office. This service allows our agent to answer your phone and either transfer or connect your call to the appropriate personnel while providing you with written call routing documentation.

Voice Mail Services
CW Communications’s voice mail solutions offers cost effective answering services for those companies who do not always require a human interface. Our voice mail platform offers numerous messaging, faxing and message notification processes that can be customized to fit all customer needs.